Delivery Policy
Delivery Policy
Last Updated: July 2026
At Ceylonika, we are committed to delivering your orders safely, efficiently, and on time. This Delivery Policy outlines how orders are processed, shipped, and delivered throughout Sri Lanka.
Order Processing
All orders placed through our website are subject to payment verification and product availability.
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working business day.
Please note that processing times may be extended during promotional campaigns, festive seasons, or due to unforeseen circumstances.
Delivery Coverage
Ceylonika currently offers delivery across Sri Lanka.
If delivery to your location is temporarily unavailable, our Customer Support team will contact you before processing your order.
Estimated Delivery Time
Estimated delivery times are as follows:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Western Province | 1–3 Business Days |
| Other Provinces | 2–5 Business Days |
| Remote Areas | 3–7 Business Days |
These delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.
Delivery Charges
Delivery charges, if applicable, will be displayed during the checkout process before payment is completed.
From time to time, Ceylonika may offer:
- Free delivery promotions
- Discounted shipping campaigns
- Special delivery offers
These promotions will be communicated through our website or official marketing channels.
Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation via email or SMS containing your order details.
If you do not receive a confirmation within a reasonable time, please contact our Customer Support team.
Shipment Notification
Once your order has been packed and dispatched, you may receive a shipping confirmation notification with available delivery details.
Depending on the courier service used, tracking information may also be provided where available.
Delivery Attempts
Our courier partners will make every reasonable effort to deliver your parcel to the delivery address provided during checkout.
If no one is available to receive the package:
- The courier may attempt a second delivery.
- You may be contacted to arrange another delivery date.
- Additional delivery charges may apply if repeated delivery attempts are required due to incorrect information or customer unavailability.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- Contact telephone number
- Postal code (where applicable)
Ceylonika cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Delivery Delays
While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Road closures
- Courier service disruptions
- High order volumes during promotional campaigns
- Natural disasters or other unforeseen events
In such cases, we appreciate your patience and understanding.
Damaged Packages
If your parcel appears damaged upon delivery, we recommend:
- Inspecting the package before accepting it.
- Taking clear photographs of the damaged packaging.
- Reporting the issue to our Customer Support team within 48 hours of delivery.
This allows us to investigate and provide an appropriate solution as quickly as possible.
Missing or Incorrect Items
If your order is missing an item or you receive the wrong product, please notify us within 48 hours of receiving your parcel.
When contacting us, please include:
- Your Order Number
- Product name(s)
- Photographs of the received items
- A brief description of the issue
Our team will investigate and resolve the matter promptly.
Failed Deliveries
If a parcel is returned to Ceylonika because:
- The delivery address is incorrect,
- The customer could not be contacted,
- The parcel was repeatedly unclaimed,
we will contact you to arrange redelivery.
Additional courier charges may apply for reshipment where applicable.
Order Tracking
Where tracking services are available through our courier partners, customers may receive tracking information once their order has been dispatched.
If you require an update regarding your delivery status, please contact our Customer Support team with your Order Number.
International Delivery
At present, orders placed through Ceylonika.lk are delivered within Sri Lanka only.
If international shipping becomes available in the future, this policy will be updated accordingly.
Delivery Responsibility
Ownership and responsibility for products pass to the customer once the order has been successfully delivered to the address provided during checkout.
Customers are encouraged to ensure someone is available to receive the parcel at the time of delivery.
Need Assistance?
If you have any questions regarding your delivery, our Customer Support team is here to help.
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
Please have your Order Number ready when contacting us so we can assist you as quickly as possible.
Our Commitment
Every Ceylonika order is carefully prepared and securely packaged to ensure it reaches you in excellent condition. We work with trusted delivery partners to provide a reliable and efficient service, because we believe your shopping experience should be just as exceptional as the products you receive.
Thank you for choosing Ceylonika. We appreciate your trust and look forward to serving you.