Return Policy

Last Updated: July 2026

At Ceylonika, we take great pride in the quality of our products and strive to ensure every customer enjoys a satisfying shopping experience. If, for any reason, you need to return a product, please read our Return Policy carefully to understand the conditions and process.

Eligibility for Returns

You may request a return if:

You received a damaged product.
You received an incorrect item.
The product has a verified manufacturing defect.
The product was significantly different from what was ordered.

To be eligible for a return, requests must be submitted within 7 days from the date your order is delivered.

Return Conditions

To qualify for a return, the product must:

Be unused and unopened.
Be in its original packaging.
Include all original labels, seals, and accessories (where applicable).
Be accompanied by the original invoice or proof of purchase.
Be returned in the same condition in which it was received.

All returned products are subject to inspection before a return is approved.

Non-Returnable Items

For health, hygiene, and safety reasons, we are unable to accept returns for:

Opened or used cosmetic and personal care products.
Products with broken or removed safety seals.
Products damaged due to misuse, negligence, or improper storage.
Products purchased during clearance sales or marked as “Final Sale.”
Gift cards, vouchers, and promotional items.
Products returned without proof of purchase.

How to Request a Return

To initiate a return, please contact our Customer Support team within the eligible return period.

When submitting your request, please provide:

Your Order Number
Full Name
Contact Number
Product Name(s)
Clear photographs of the product
Photographs of the packaging (if applicable)
A brief explanation of the reason for the return

Our team will review your request and provide further instructions.

Return Approval Process

Once your request has been received:

Our Customer Support team will review the information provided.
Additional information or photographs may be requested if necessary.
If your return is approved, you will receive instructions on how to return the product.
The returned item will undergo a quality inspection upon arrival.
Once approved, the applicable refund or replacement process will begin.

Approval of a return is subject to compliance with this policy.

Refund Options

If your return is approved, Ceylonika may offer one of the following, depending on the circumstances:

A full refund.
A replacement product.
Store credit for future purchases.

The resolution offered will depend on the nature of the issue and product availability.

Refund Processing Time

Approved refunds will be processed using the original payment method whenever possible.

Please allow approximately 7–14 business days for the refund to be completed after approval, depending on your payment provider or financial institution.

Processing times may vary and are outside Ceylonika’s direct control.

Return Shipping

If the return is due to:

A damaged product,
A manufacturing defect,
An incorrect item supplied by Ceylonika,

we will bear the reasonable return shipping costs.

If the return is requested for reasons other than an error on our part, the customer may be responsible for the return shipping charges.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

Please include:

Your Order Number
Photographs of the damaged product
Photographs of the packaging
A brief description of the issue

Our team will investigate promptly and work towards a suitable resolution.

Incorrect Products

If you receive the wrong item, please contact us within 48 hours of receiving your order.

Once verified, we will arrange for the correct product to be delivered and provide guidance on returning the incorrect item.

Products Damaged After Delivery

Unfortunately, we cannot accept returns for products that have been damaged due to:

Improper handling.
Misuse.
Accidental damage.
Exposure to excessive heat, moisture, or direct sunlight.
Failure to follow product instructions.

Customers are encouraged to use and store products according to the instructions provided.

Return Inspection

Every returned product undergoes a quality inspection before any refund, replacement, or store credit is approved.

Ceylonika reserves the right to decline return requests if:

The product has been used.
The product is not returned in its original condition.
Original packaging or labels are missing.
The return does not meet the conditions outlined in this policy.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the applicable Return or Exchange Policy where eligible.

Customer Responsibilities

Customers are responsible for:

Providing accurate order information.
Inspecting products promptly upon delivery.
Reporting any issues within the required timeframes.
Returning approved products securely packaged to prevent damage during transit.

Failure to comply with these responsibilities may affect the outcome of your return request.

Need Assistance?

If you have any questions regarding returns, our Customer Support team is happy to assist you.

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM

Please have your Order Number ready when contacting us to help us process your request efficiently.

Our Commitment

At Ceylonika, we are dedicated to delivering premium beauty products with the highest standards of quality and care. While we hope every purchase exceeds your expectations, we understand that issues can occasionally arise. Our Return Policy is designed to ensure a fair, transparent, and hassle-free experience for our valued customers.

Thank you for choosing Ceylonika. Your confidence in our brand inspires us to continually provide products and service you can trust.

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