Terms & Conditions

Last Updated: July 2026

Welcome to Ceylonika.lk. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Ceylonika

Ceylonika is a Sri Lankan cosmetics and personal care brand dedicated to providing premium beauty, skincare, haircare, wellness, and fragrance products inspired by nature and developed with quality, innovation, and customer satisfaction in mind.

2. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Delivery Policy, Exchange Policy, and Return Policy.

3. Eligibility

To place an order through our website, you must:

Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.
Provide accurate and complete personal information.
Have the legal capacity to enter into a binding agreement.

Ceylonika reserves the right to refuse service or cancel orders if these conditions are not met.

4. Account Registration

Customers may create an account to enjoy a more convenient shopping experience.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Ensuring all account information remains accurate and up to date.
All activities carried out under your account.

Please notify us immediately if you suspect unauthorized access to your account.

5. Product Information

We strive to ensure that all product descriptions, images, ingredient information, pricing, and availability displayed on our website are accurate.

However:

Product images are for illustration purposes and may differ slightly from the actual product.
Packaging designs may change without prior notice.
Colours displayed on different devices may vary.
Product specifications may be updated as part of our ongoing product improvement process.

Ceylonika reserves the right to correct errors, inaccuracies, or omissions at any time.

6. Pricing

All prices displayed on Ceylonika.lk are quoted in Sri Lankan Rupees (LKR) unless otherwise stated.

Prices are subject to change without prior notice.

Applicable taxes and delivery charges (where applicable) will be calculated during the checkout process before payment confirmation.

7. Orders

Submitting an order does not guarantee acceptance.

After placing an order:

You will receive an order confirmation.
Your order will be reviewed for payment verification and product availability.
Ceylonika reserves the right to accept or reject any order at its sole discretion.

Reasons for cancellation may include:

Product unavailability
Pricing errors
Payment verification issues
Suspected fraudulent activity
Incorrect customer information

8. Payments

Payments must be completed using the payment methods available on our website.

All online payments are processed securely through trusted payment service providers.

Ceylonika does not store your complete debit or credit card information.

Orders will only be processed after successful payment confirmation.

9. Promotions and Discounts

From time to time, Ceylonika may offer promotional discounts, coupon codes, or special campaigns.

Unless otherwise stated:

Promotions cannot be combined.
Promotions cannot be exchanged for cash.
Promotions apply only during the advertised period.
Ceylonika reserves the right to modify or withdraw promotions without prior notice.

10. Delivery

Delivery times provided on our website are estimates only.

While we work with reliable courier partners to ensure timely delivery, delays may occur due to circumstances beyond our control, including weather conditions, public holidays, transportation disruptions, or high order volumes.

For more information, please refer to our Delivery Policy.

11. Returns and Exchanges

Returns and exchanges are governed by our Return Policy and Exchange Policy.

Products may only be eligible for return or exchange if they meet the conditions outlined in those policies.

For hygiene and safety reasons, certain cosmetic and personal care products cannot be returned once opened or used.

12. Product Usage

Customers are responsible for using products according to the instructions provided on the product packaging.

Ceylonika recommends:

Performing a patch test before first use.
Reading ingredient lists carefully.
Consulting a healthcare professional if you have known allergies or medical concerns.

Ceylonika shall not be responsible for adverse reactions resulting from misuse, improper application, or failure to follow product instructions.

13. Intellectual Property

All content on this website, including but not limited to:

Logos
Product names
Photographs
Graphics
Videos
Icons
Website design
Text content
Product descriptions
Trademarks

is the property of Ceylonika or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission from Ceylonika.

14. User Conduct

When using our website, you agree not to:

Violate any applicable laws or regulations.
Provide false or misleading information.
Attempt unauthorized access to our systems.
Introduce viruses, malware, or malicious code.
Interfere with the operation or security of the website.
Copy or misuse website content without permission.

Failure to comply may result in suspension or termination of access.

15. Limitation of Liability

To the maximum extent permitted by law, Ceylonika shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of the website.
Delay in delivery.
Product unavailability.
Technical interruptions.
Third-party service failures.
Loss of data or business opportunities.

Our total liability shall not exceed the value of the products purchased by the customer.

16. Website Availability

We aim to keep our website available at all times; however, uninterrupted access cannot be guaranteed.

The website may occasionally become unavailable due to:

Scheduled maintenance
Technical upgrades
System failures
Internet disruptions
Circumstances beyond our reasonable control

We are not liable for temporary interruptions in service.

17. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

Ceylonika does not endorse or assume responsibility for the content, policies, or practices of these external websites.

Users access third-party websites at their own risk.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

19. Force Majeure

Ceylonika shall not be held responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Epidemics or pandemics
Government restrictions
Labour disputes
Power failures
Internet or telecommunications outages
Transportation disruptions

20. Changes to These Terms

We reserve the right to amend or update these Terms & Conditions at any time without prior notice.

Any revisions will become effective immediately upon publication on this website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Support team through our official communication channels.

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM

Please visit our Contact Us page for our latest contact details.

Thank You for Choosing Ceylonika

We appreciate your trust in Ceylonika. Our goal is to provide you with premium beauty and personal care products, exceptional customer service, and a secure online shopping experience. By using our website, you become part of a community that values quality, authenticity, and customer satisfaction.

We look forward to serving you and helping you experience the beauty inspired by nature. 🌿✨

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