Privacy Policy
Privacy Policy
Last Updated: July 2026
At Ceylonika, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit Ceylonika.lk, create an account, or purchase our products.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Contact Number
- Billing Address
- Delivery Address
- Payment Information (processed securely through our payment partners)
- Order History
Account Information
If you create an account, we may collect:
- Username
- Password (encrypted)
- Saved addresses
- Wishlist and shopping preferences
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Pages
- Website Usage Statistics
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Verify payments.
- Provide customer support.
- Respond to your inquiries.
- Improve our products and services.
- Personalize your shopping experience.
- Send order confirmations and delivery updates.
- Notify you about promotions, offers, and new product launches (only where permitted).
- Improve website performance and security.
- Detect fraudulent or suspicious activity.
- Comply with legal and regulatory obligations.
3. Payment Security
Ceylonika does not store your complete debit or credit card information on our servers.
All online payments are securely processed through trusted third-party payment service providers using industry-standard encryption and security protocols.
We encourage customers to review the privacy policies of our payment partners before completing transactions.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your shopping cart.
- Save your preferences.
- Improve website performance.
- Understand visitor behavior.
- Measure marketing effectiveness.
- Enhance website security.
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Marketing Communications
With your permission, we may send:
- Promotional offers
- Product launches
- Beauty tips
- Exclusive discounts
- Company news
- Seasonal campaigns
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link or by contacting our Customer Support team.
Transactional emails relating to your orders will still be sent where necessary.
6. Sharing Your Information
Ceylonika values your privacy.
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with trusted service providers who assist us in operating our business, including:
- Payment gateway providers
- Courier and delivery partners
- Website hosting providers
- IT service providers
- Marketing service providers (where applicable)
- Legal or regulatory authorities when required by law
All third-party providers are expected to maintain appropriate confidentiality and security standards.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
These measures include secure servers, encrypted data transmission where applicable, access controls, and regular security monitoring.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders.
- Provide customer support.
- Meet legal and accounting requirements.
- Resolve disputes.
- Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Update your account details.
- Request deletion of your personal information.
- Withdraw consent for marketing communications.
- Request a copy of your stored personal information.
- Object to certain types of data processing.
To exercise any of these rights, please contact our Customer Support team.
10. Children’s Privacy
Our website is intended for individuals aged 18 years or older, or those using the website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate parental consent.
If we become aware that information has been collected from a child without authorization, we will take reasonable steps to remove it promptly.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or external services.
Please note that Ceylonika is not responsible for the privacy practices or content of these external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
12. Account Security
If you create an account with Ceylonika, you are responsible for maintaining the confidentiality of your login credentials.
Please:
- Choose a strong password.
- Do not share your password with others.
- Notify us immediately if you suspect unauthorized access to your account.
Ceylonika is not responsible for losses arising from unauthorized access resulting from the user’s failure to safeguard their account credentials.
13. Changes to This Privacy Policy
Ceylonika reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective once published on this page. We encourage customers to review this policy periodically to stay informed about how we protect their information.
Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our official communication channels.
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
You can reach us via:
- Contact Form
- Telephone
- Our official social media platforms
Please visit our Contact Us page for the latest contact details.
Your Privacy Matters
At Ceylonika, your trust is important to us. We are committed to handling your personal information responsibly, maintaining transparency in our data practices, and providing a secure online shopping experience.
Whether you’re exploring our collections, placing an order, or becoming part of the Ceylonika community, you can shop with confidence knowing that your privacy is respected and protected.