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    Office Address

    Ceylonika Cosmetics (Pvt) Ltd
    154/11, Pushparama Road,
    Kadawatha, Sri Lanka

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    Email

    General Inquiries:
    info@ceylonikacosmetics.com
    Client Support:
    support@ceylonikacosmetics.com

    Phone

    Hotline: +94 11 292 4420
    Mobile: +94 70 492 4420

    Business Hours

    Monday to Friday: 9:00 AM - 5:30 PM
    Saturday: 9:00 AM - 1:00 PM
    Sunday: Closed

    Frequent Asked Questions

    Ceylonika is a proudly Sri Lankan cosmetics and personal care brand inspired by the island's rich botanical heritage. Our products combine carefully selected natural ingredients with modern cosmetic science to create high-quality skincare, haircare, body care, fragrances, and wellness products that help you look and feel your best.
    Most of our products are formulated to suit a wide range of skin types. However, certain products are specifically designed for oily, dry, sensitive, or combination skin. Please read each product description and ingredient list before purchasing. If you have sensitive skin or known allergies, we recommend performing a patch test before full application.
    Yes. Ceylonika is committed to ethical beauty. Many of our products are formulated to be 100% vegan and cruelty-free, and we never test our cosmetic products on animals. Please refer to individual product labels for specific certifications and product information.
    Yes. Ceylonika proudly develops products inspired by Sri Lanka's natural botanical ingredients while maintaining high manufacturing and quality standards. Our mission is to showcase the beauty of Sri Lankan nature through premium cosmetic products.
    Ordering from Ceylonika is simple. Browse our product collections. Add your desired items to your shopping cart. Proceed to checkout. Enter your delivery details. Complete your payment using one of our secure payment methods. You will receive an order confirmation via email or SMS once your order has been successfully placed.
    We accept secure online payment methods available on our website, including major debit cards, credit cards, and other supported digital payment options. Available payment methods may change from time to time depending on our payment partners.
    Orders are usually processed within 1–2 business days. Delivery times vary depending on your location within Sri Lanka. Western Province: 1–3 business days Other Provinces: 2–5 business days Delivery times may vary during holidays, promotional campaigns, or due to unforeseen courier delays.
    If your order has not yet been processed or dispatched, you may request changes or cancellation by contacting our Customer Support team as soon as possible. Once an order has been shipped, modifications or cancellations may no longer be possible.
    We sincerely apologize if this happens. Please contact our Customer Support team within 48 hours of receiving your order. Include: Your order number Clear photographs of the product Photographs of the packaging A brief description of the issue Our team will investigate the matter and arrange an appropriate replacement or solution if your claim meets our policy requirements.
    Yes. Eligible products may qualify for exchange or return in accordance with our Exchange Policy and Return Policy. Products must generally be: Unused Unopened In their original packaging Returned within the applicable policy period Accompanied by proof of purchase Certain products such as opened cosmetics, personal care items, promotional products, or clearance items may not be eligible for return or exchange.
    To maintain product quality, store your products in a cool, dry place away from direct sunlight, excessive heat, and humidity. Always close product lids tightly after use and keep products out of reach of children.
    Yes. Many of our skincare products are designed to complement one another as part of a complete skincare routine. For best results, follow this general order: Cleanser Toner Serum Moisturizer Sunscreen (Daytime) Always follow the instructions provided on each product.
    At Ceylonika, we believe beauty should be authentic, effective, and responsible. Our products combine the richness of Sri Lanka's botanical ingredients with modern cosmetic innovation to deliver premium beauty solutions you can trust. We are committed to: Premium quality ingredients Botanical-inspired formulations Ethical and responsible beauty Cruelty-free practices Customer satisfaction Continuous innovation Thank you for choosing Ceylonika. We look forward to being part of your beauty journey.

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